Complaint & Technical Problems

• Open our contact form (click here for the contact form)
• Describe why the product does not meet your requirements.
• Please include your contact information, order number and order channel.
• Include a picture of the complaint which illustrates the issue.
• Submit the contact form.

Our complaints department will contact you as soon as possible.

Important: Please keep the product in question until your complaint has been processed. In rare cases it may be necessary to return the product in question in order to determine the cause of the complaint.

We regret this incident and apologize for the inconvenience.
Please return the incorrectly delivered product to us.
To avoid return shipping costs, use our Pick@home service from Swiss Post.
With Pick@home from Swiss Post, you can have your return picked up from an address of your choice, at a time that suits you. Pickup from business addresses is also possible.
Link to Pick@home

If any products are missing, please let us know via the contact form.
This service is, of course, free of charge.