Complaint & Technical Problems

• Open our contact form (click here for the contact form)
• Describe why the product does not meet your requirements.
• Please include your contact information, order number and order channel.
• Include a picture of the complaint which illustrates the issue.
• Submit the contact form.

Our complaints department will contact you as soon as possible.

Important: Please keep the product in question until your complaint has been processed. In rare cases it may be necessary to return the product in question in order to determine the cause of the complaint.

• We regret and would like to apologise for this incident.
• Please return the incorrectly delivered product to us.
• The service is free of charge.

If you are missing one or more products, please let us know using our contact form.

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If this still doesn’t help, please get in touch with us through the contact form or by phone.

So that we can better help you, please send us the following information using the contact form:

• Which operating system do you have, and which version do you have installed?
• Which ifolor Designer? Which version?