Privacy Policy of ifolor AG, Kreuzlingen (Switzerland)

The ifolor team is delighted that you have chosen us to process your photos. Your satisfaction is our top priority. Detailed below is our privacy policy, which we have drawn up so that you can be assured that we handle your photos and personal data correctly. This document explains what personal data (i.e., information related to identified or identifiable persons) we collect from your visit on our web sites and from your orders, and how these are processed and used. We also explain how we use cookies.

Collection of personal data
Whenever you visit our web site, data relating to your access and data required for the operation of our user interfaces and the processing of your request will be temporarily stored on our web servers. This pertains to the connection data of your computer (IP address), the subpages you are visiting on our site, date and duration of your visit, recognition of the types of device, operating system and browser and the website or starting point from which you came to visit us.
Otherwise we only process data that you share with us while registering, placing an order or a request, and your image data and further information you send in to us for the processing of your orders. This data collection is not subject to a legal duty of notification with the authorities.
We collect and process such data only insofar as this serves the professional processing of your order and the maintenance of our customer relationship.
Apart from that we process anonymised information about how our visitors use our user interfaces; it helps us to enhance our services and the functions of our web sites, and to adapt them to your needs.

Use and transfers of personal data
We treat your data confidentially as a matter of principle and do not pass them on to third party processors. However, we reserve the possibility to have the data processed by third parties in Switzerland or in EU countries, if so required for the operational processing of your orders. In such case, an adequate level of data protection will be ensured by compliance with the privacy protection laws applicable in Switzerland, the EU and in each such country, and by corresponding contracts with our suppliers.
If you have subscribed to our newsletter, it is sent by our technical service provider, Selligent SA in Belgium (Selligent), to whom we passed your data on when you registered for the newsletter. This transfer serves our legitimate interests in using an eye-catching, secure and user-friendly newsletter system. Acting on our instructions, Selligent uses this information for sending the newsletter and for carrying out a statistical, pseudonymised evaluation. You can unsubscribe from the newsletter at any time, either in writing or in the newsletter itself.

We also use Selligent to send other electronic messages/emails to you. Accordingly, Selligent may receive your personal data as part of our existing order processing arrangements. The data will be stored there for the duration for which it is otherwise lawful to store it for the purposes set out in this data protection declaration, i.e. in particular for contractual communication contracts with you or for advertising communication.

The applicable Selligent Privacy Policy can be found at

Trusted Shops
In order to display the Trusted Shops quality label and the reviews collected, as appropriate, and to offer Trusted Shops products to customers following an order, the Trusted Shops trust badge has been integrated into this website. This badge serves to safeguard our legitimate interests prevailing within the scope of weighing interests in ensuring optimal marketing of our services. The trust badge and the services promoted with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
If the trust badge is accessed, the web server automatically stores a server log file, which contains, for ex., your IP address, the date and time of access, the data volume transferred and the requesting provider (access data) and documents the retrieval. Such access data is not evaluated and is automatically overwritten seven days after you have visited the site at the latest.
Further personal data is transferred to Trusted Shops only if you have consented to this, if you decide to use Trusted Shops products following the completion of an order or have already registered for use. In this case, the contractual agreement made between you and Trusted Shops applies.

Your image data will be automatically deleted within at most 30 days from completion of your orders.

Social Media Link
You may send us your image data for processing not only from your own devices but also through internet services such as Facebook, OneDrive and Picasa. Doing so, you do not grant us access to your login data for those services or to your other data placed in those services. The order software of ifolor is given access solely to your shared data and images and/or your public profile. These services will provide you with more detailed information about what data are thereby made accessible. Please also refer to these services’ privacy indications.

We seek to design our web presence as user friendly and efficient as possible. To this end, we apply cookies. You may decide yourself whether or not our software may load cookies onto your computer. You can configure your browser so that cookies will not be accepted, or only from certain web sites, or only after notice. Please observe, however, that the use of certain functions of our website may be restricted or disabled if you decline cookies from our web site. For a convenient experience we recommend a browser setting which accepts our cookies. For more details about cookies and possible settings, please see here.

Third-party cookies and tracking integrations: Montemedia AG Tracking
The tracking script of Montemedia AG (hereinafter "Monte") is integrated on this website. Monte's tracking script measures and analyzes anonymous user interactions on the website. These user interactions include sessions, visit durations, clicks, hovers, scroll depths, element visibilities and other engagements. With the integration, the economic interest of optimizing the website and media purchasing in advertising campaigns is fulfilled. Monte stores all interaction data anonymously. This means that Monte cannot assign the collected data to a specific person.

Privacy Policy and Cancellation Policy

Web Analytics
We seek to design our web presence as user friendly and efficient as possible. To this end, we apply web analytics services in order to know how many users visit our websites, how often, and in what manner. We do not use this software to collect personal data or individual IP addresses. The data are used only in anonymous and summarised form, for statistical purposes and for the enhancement of the website.

You can object the collection of such data from your visit. For more details about this, please see here.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Safety of data and communication
Our database containing your personal data is protected at all times by appropriate technical and organisational measures to prevent its loss and abuse. It is stored in a safe operational environment which is not accessible to the public.

While your personal data are being transmitted under certain circumstances, e. g. during login and payment processes, they are encrypted by use of the socalled Secure Socket Layer (SSL) technology. This means that a state-of-the-art encryption method applies to the communication between your computer and ifolor’s servers, provided that your browser supports the SSL (https) technology.

Information and Rectification
Ifolor is the data controller of the collected personal data. Upon written request, we will provide you with information what personal data we have recorded relating to your person.
If we have doubts about the accuracy of the data made available to us, we will verify its accuracy. Should you notice that the data we have processed is inaccurate or no longer up to date, you are entitled to ask us to rectify your data immediately and at no cost.
We reserve to require an appropriate means of identification from you, prior to processing your requests as mentioned above.

Please address such requests exclusively to the following address – this will facilitate our processing thereof:

Ifolor AG
Data Protection Officer (CQD)
Sonnenwiesenstrasse 2
CH-8280 Kreuzlingen

Kreuzlingen, November 2018