FAQ

With ifolor you can only upload photos in JPEG format. It is not possible to upload photos in JPEG2000 format. If you are uploading your photos via CD, USB stick or chip you can also upload photos in TIFF and BMP format.

With ifolor it is not possible to order a photo in GIF format, but you can convert your image into JPG format in just a few steps. Use a standard image editing application to convert your image (e.g. Windows Paint).

With ifolor you have the option of ordering digital photos and photo products quickly and conveniently online. Simply go to the ifolor website and start your design.
Alternatively, ifolor offers you the ifolor Designer software for Windows and Mac for the creation and editing of photo books, which you can install on your computer in just a few clicks. In ifolor Designer, besides the many creation and editing options you also enjoy the freedom to design your photo books when you are not connected to the Internet (e.g. on the train) or permanently save them.

In addition, ifolor provides apps for all standard smartphones and tablets with which you can conveniently order digital photos and selected photo products directly from your device.

If you receive a warning that your image is not of adequate photo quality please place the image in a smaller photo placeholder or choose a different section.

If a green tick appears when you insert your image then it is an adequate resolution for the desired product. If an orange message appears then your image is just about adequate for the photo resolution requirements. However, the best printing quality can no longer be guaranteed. If a red tick appears this means that the resolution is inadequate for the desired product. Please choose a smaller product format.

If you are creating your photo product directly on the ifolor website you have the options of rotating the image, moving, enlarging or minimising the image section and removing red eyes. You also have the option of flipping your images horizontally or vertically and applying an effect (sepia or black and white).

If you are using ifolor Designer for Windows and Mac, there are numerous filter effects and other options available for editing your images.

Install the ifolor Designer for Windows and Mac now: Download-Center

With ifolor you have the option of changing the layout/design and number of pages during the entire design process on all devices. It is not possible to change the product, for example the format or type of binding, during the design process.

Use ifolor Designer for Windows and Mac to design your photo books. Ifolor Designer offers you a whole range of different options for customising your photo book.

Install the ifolor Designer for Windows and Mac now: Download-Center

Digital photos are exposed using a photochemical process that is based on RGB, while the photo products are made using a CMYK printing process. The different colour spaces may lead to differences in the final result. However, all products are produced in top quality, as it were.

Your photo should have the right resolution for the format so that we can produce your photos and photo products in top quality. The quality of your selected images is automatically checked during design and a quality note is displayed on each image.

If a green tick appears when you insert your image then it is an adequate resolution for the desired product. If an orange message appears then your image is just about adequate for the photo resolution requirements. However, the best printing quality can no longer be guaranteed. If a red tick appears this means that the resolution is inadequate for the desired product. Please choose a smaller product format.

The time required to upload the images may vary depending on the size of the images. The website recognises in which order you clicked the images for uploading and your images are displayed in this order.

We recommend that you wait until all your images have uploaded before creating your photo product.

Your uploaded images are placed in the pre-designed page template.  We therefore ask you to check the selected image sections. You can adapt the layout and image section by clicking on the image in the editing window which then opens.

How long it takes for your photo product to be sent to the ifolor server depends on the type of product and also specifically on the size of your images and your computer's speed. Normally, it does not take longer than a few minutes to send though.

It is possible to change the number of pages and photo book cover at any time during the design process. The variety of design templates may vary depending on the device.

With ifolor you have the option of ordering digital photos and photo products quickly and conveniently online. Simply go to the ifolor website and start your design.
Alternatively, ifolor offers you the ifolor Designer software for Windows and Mac for the creation and editing of photo books, which you can install on your computer in just a few clicks. In ifolor Designer, besides the many creation and editing options you also enjoy the freedom to design your photo books when you are not connected to the Internet (e.g. on the train) or permanently save them.

In addition, ifolor provides apps for all standard smartphones and tablets with which you can conveniently order digital photos and selected photo products directly from your device.

The downloaded ifolor Designer for Windows and Mac offers you a number of additional design options (templates, filter effects, etc.) for creating photo books. In addition, with ifolor Designer you also have the freedom of creating your photo books when you are not connected to the Internet (e.g. on the train, when travelling).

Another advantage is that the photo book you created is saved on your hard drive. You can access the photo book again and edit, add to and reorder it at any time.

You can open and edit your saved photo books at any time. When you open ifolor Designer, a dialogue is displayed at the start that asks whether you would like to continue working on a saved photo book or start a new photo book. Once you have selected a saved photo book you can continue editing this straight away.

If you are using the ifolor website to create your photo book, log on and find your photo book under "Saved products". The photo book is saved on the website for 14 days from the time it was last edited.

If you have created your photo book using ifolor Designer for Windows or Mac, you can continue editing it on another computer. It is best to save your photo book on a USB stick. As a result you have the option of editing your photo book on any other computer on which ifolor Designer is installed, even without connecting to the Internet. Please note that it is not possible to change from Windows to Mac or vice versa.

If you are using the ifolor website to create your photo book, log on and find your photo book under "Saved products". The photo book is saved on the website for 14 days from the time it was last edited.

If you are using the ifolor website to create your photo book, log on and find your photo book under "Saved products".

We recommend using ifolor Designer for Windows and Mac to design your photo books. This offers you many more design options as well as the editing of your photo book, even if you are not connected to the Internet. You can save your finished photo book on your computer or on a USB stick and it is available at any time for you to edit and (re)order.

Once you have finished your photo book, place it in your shopping basket as usual. During the order process select the "Order photo book by CD" option. Then send the appropriate CD to the address provided.

If you have created a photo book you can at any time change the size or binding type of the photo book, e.g. change a Deluxe A4 landscape into a Deluxe A3 landscape. In Windows Designer, an assistant is available to help you in this process. It is possible that it may be necessary to edit your book after converting it into another size or binding type.

Please pay attention to the advice text during the conversion.

1. Open the photo book in Windows Designer.
2. Click on "File" at the top left in the menu.
3. Now select "Change photo book...".
4. The assistant for "Changing photo book..." opens, in which you will find listed all the formats/bindings that are available to you for the saved photo book. By clicking, choose the product you want from the list and go to the next step.

1. In some changes of book type, depending on the possible number of pages, empty pages might be added at the end of the book or even pages deleted.
2. In some changes of book type, it may occur that a cover is added or deleted.
3. Depending on the format, it is possible that picture resolutions may no longer be sufficient and the photo placeholders have to be adjusted.
4. Depending on the format, it is possible that text placeholders may have to be enlarged.

With ifolor you have the option of ordering photo gifts quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of photo gifts directly on your tablet.

With ifolor you have the option of ordering photo greeting cards quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of photo greeting cards directly on your tablet.

With ifolor you have the option of ordering wall decorations quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of wall decorations directly on your tablet.

Yes, as long as the image is kept in sRGB mode.

The format of your digital photos is defined by the aspect ratio that the photos were taken in. You can see how the image lengths vary exactly from the list at: http://www.ifolor.ch/en/photos

The image length of digital photos is variable and is defined by the aspect ratio that the photos were taken in. The uploaded images are adjusted accordingly to the selected height and are given a white margin, if necessary. You can find more detailed information about variable image lengths from the list at: http://www.ifolor.ch/en/photos

We recommend leaving a gap between text and the photo margin as roughly 3% of the image height and width is lost during the digital photo production process.

A non-reusable CD should be used for ordering by CD to be possible with ifolor. Simply burn your data onto the CD and follow the instructions here.

With ifolor you have the option of ordering digital photos quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also provides apps for all standard smartphones and tablets with which you can conveniently order digital photos directly from your device.

You can find all ifolor downloads here. You can also find all ifolor apps in your device's app store.

If you are having problems downloading ifolor Designer for Windows and Mac, please make sure that you have carried out all operating system updates on your device and you have the latest versions of the applications. Then restart your computer and try to download ifolor Designer again.

If it still is not possible to download the ifolor design software after this, please contact our customer service.

To remove ifolor Designer from your computer, please proceed as follows:

Windows:
1. Click on Start > Settings > Control pane
2. Double click on "Software".
3. Click on "ifolor Designer" in the list.
4. Click on "Remove" and then on "Yes" and "Finish".

Mac:
1. Select the "ifolor Designer" application in the "Applications" folder.
2. Right click on the symbol for ifolor Designer and choose "Put in Trash".

Ifolor Designer has been successfully removed from your computer once you have completed these steps.

To remove the ifolor app from your smartphone / tablet, please proceed as follows:

ifolor iPhone app/ifolor iPad app
1. Touch and hold down the ifolor app until it starts wobbling.
2. Click on the X symbol to remove the app.

ifolor Android app:
1. Go to "My Downloads" in the "Market".
2. Click on the ifolor Android app and choose Uninstall.

ifolor Windows Phone app / ifolor Windows 8 app:
1. Search for the ifolor app in the start menu
2. Right click on the symbol for the ifolor app and choose "Uninstall" on the line that appears. Once you have confirmed this, the app is deleted.

The ifolor app has been successfully removed from your device once you have completed these steps.

Check whether you have installed the latest version of ifolor Designer / the ifolor app. If this is not the case, install the latest version on your device. Then please restart your device.

Another option is to uninstall and reinstall ifolor Designer / the ifolor app. Please make sure that you have saved your projects before you uninstall it. It is recommended that you save projects in the ifolor apps using the "ifunbox" program.

Firewalls are sometimes set a bit too restrictively, you should therefore release the rights for ifolor Designer. Ifolor Designer does not pose any risks at all for your computer so you can trust the program without any concerns and authorise it. For this open your firewall program and place ifolor Designer on the list of trusted programs. Afterwards, you will be able to use all the ifolor Designer options without any restrictions.

Open Settings in your browser to look at your web browser's security settings. You will find the relevant settings under the Security heading. Please note that you should make your settings as strict as possible to protect against any unwanted security attacks.

If you are using a new e-mail address for your order on the ifolor website, please register again.

Click on "Forgotten password" online on the login page where you can enter your e-mail and password. You will shortly be sent a link by e-mail with which you can reset your password. Simply click on the link in the e-mail sent to you and follow the instructions.

Having your telephone number makes it easier for us or our logistics partners to contact you if there are any questions about your order or problems delivering your package.

If you can no longer remember your password and/or username correctly click on the "Forgotten password" button on the login page. You will immediately be sent an e-mail that contains a link taking you to a page where you can easily change your password.

We recommend you subscribe to the ifolor newsletter so that you are constantly informed about any current discounts from ifolor and do not miss out on any special offers. Subscribe here.

If you would you like to unsubscribe to the ifolor newsletter simply click on the unsubscribe link at the end of the last newsletter that you received from us. Afterwards you will not receive any more newsletters. If you are interested in the ifolor newsletter again later on simply subscribe again.

You can find ifolor's current delivery times here.

In order to guarantee customers the shortest delivery time possible, ifolor relies on a largely automated production process. Orders are fed into the production process immediately after receipt to save valuable time. In the process, orders are produced in the order that they are received at ifolor. It is therefore not possible to change this production order.

The amount of the share of the delivery costs – which consists of the postal charges, the packaging and the costs of the packaging – is highlighted in the shopping basket before the order is finally placed.

When ordering several products within a single order, the share of the delivery costs is calculated on the basis of the individual products. In this context, starting from a quantity of two (2) different products upwards, a discount of 25% will be provided to this amount. Starting from five (5) products upwards, the total discount increases to 50%.

It is also necessary to bear in mind that with paper photos, the share of the delivery costs will only be calculated once. The same applies to products of an identical nature; for example, with books, when the same book may be configured differently but is unchanged in terms of its type and number of pages.

As long as the package fits in your letterbox, you do not have to sign for delivery. Larger packages are handed over personally by a logistics partner and a signature is required. A signature is also required if you collect the package from the post office.

Yes, with ifolor it is possible to give different delivery and billing addresses. You can simply enter a different delivery address during the order process.

You can change the delivery address at any time if you have not sent your order to ifolor yet. Simply enter an alternative delivery address during the order process.

However, as soon as you have sent the order to ifolor, the automatic production process is immediately started to ensure the shortest delivery time possible. It is therefore not possible to change the delivery address from this time onwards.

As long as the package fits in your letterbox, you do not have to sign for delivery. Larger packages are handed over personally by a logistics partner and a signature is required. A signature is also required if you collect the package from the post office.

Together with our logistics partner, ifolor does everything possible to deliver your order as quickly as possible. For this a largely automated production and delivery process is used which does not allow for delivery on a specified delivery date. If you are not at home when your order is delivered, our logistics partner will leave behind a notification.

Ifolor works together with Swiss Post for the shipping process. Swiss Post delivers your order conveniently to your home or to a delivery address supplied by you.

While ordering on the ifolor website you have the following payment options for your order: by invoice, by credit card, PayPal or Postfinance. If you are paying by credit card, PayPal or Postfinance the amount due for your order is only debited once the order leaves our premises.

Please note that the available payment methods may differ on different devices.

If you chose the payment method credit card, PayPal or Postfinance and a problem occurred during the payment process we will contact you regarding payment. However, despite these difficulties the production process starts immediately after payment.

Yes, VAT is shown at the applicable national tax rate on every invoice.

You can enter and redeem the voucher code easily during the order process. You can only redeem 1 voucher code per order.

Discounts cannot be made afterwards. We recommend that you keep hold of your voucher code and redeem it with your next order. Please note the voucher's validity terms.

Please check beforehand whether the voucher code is still valid. You should also check beforehand whether the voucher code applies to your selected product category and if any possible minimum order amount has been reached. If all the criteria have been met please contact our customer service and we will check whether the voucher code is applicable for you.

No, it is not possible to combine several discounts. We work out the cheapest price for you, though. This means if you redeem a voucher code but you already have several products in your shopping basket with a reduced price, we calculate the price that is cheapest for you for each product in the shopping basket. If all the chosen products in the shopping basket have a reduced price and this price is better for you than the reduction with the voucher code, the voucher code is not used. A message regarding this is then displayed. You always profit from the best price in any case.

You can redeem gift vouchers easily during the order process. The amount due is immediately deducted and the new invoice total is displayed. You can redeem up to 5 gift vouchers at the same time.

It is possible to combine a discount with a gift voucher. You can redeem up to 5 gift vouchers at the same time.

Please contact our customer service for discounts off large orders (from 50 items/sets of the same product).

It is not possible to combine several discounts. We recommend that you keep hold of any remaining voucher codes and redeem them with your next order.

No, no discounts are given afterwards. We recommend you subscribe to the ifolor newsletter so that you are constantly informed about any current discounts from ifolor and do not miss out on any special offers from now on.

With ifolor you have the option of ordering digital photos and photo products quickly and conveniently online. For this simply go to the ifolor website, choose the product you want and start creating and editing.Alternatively, ifolor offers you the ifolor Designer software for Windows and Mac for the creation and editing of photo books, which you can install on your computer in just a few clicks. In ifolor Designer, besides the many creation and editing options you also enjoy the freedom to design your photo books when you are not connected to the Internet (e.g. on the train) or permanently save them to your own computer.

In addition, ifolor provides apps for all standard smartphones and tablets with which you can conveniently order digital photos directly from your device.

With ifolor you have the option of ordering digital photos and individually designed photo products from a variety of devices. You can find which products can be ordered from which device by clicking on this link.

To view the products you have already designed in your shopping basket, click on the "Shopping basket" button. A summary of the photo products you have already completed is shown. You have the option of creating more products or completing the order.

Click on the "Shopping basket" button and you will then be shown a summary of the photo products you have already created. You have the option there of removing individual photo products from the shopping basket. For this click on the X symbol next to the product and it will be deleted.

Yes, it is possible to order different products at the same time. Proceed as follows for this: 

1. Create your first photo product and place it in the shopping basket. 

2. Once the shopping basket has been shown click on the next product category that you are interested in and create your next product there.

3. Place the designed photo product in the shopping basket again: if you would like to create more products repeat step 1 and 2, otherwise click on the "Next" button in the shopping basket. 

4. In the next step you can view a summary of your order and if you are happy with it you can complete the order process.Please note that the product selection differs depending on the device being used (e.g. website, software, iPad, etc.).

You can only put together a shopping basket with the products available on the respective device. You can find which products can be ordered from where here.

First of all check the information that you have entered. Your e-mail address must have an @ in it, for instance. Please also check whether your postcode has the right amount of numbers. Your address will then be automatically checked by our system. If there are any errors, a dialogue box will open with a suggestion for correction. Please check the correction that is suggested.

Please note that it is not possible to give a postbox as a delivery address.

If your address is still not accepted please contact our customer service.

Generally, you have the option of reordering within 30 days. For this click on the reorder link that you receive from us by e-mail once your order has left our premises.

Please note that you cannot change your product design if you are reordering. On the other hand, you can reorder and even edit photo books that you have created with the downloaded Designer for Mac or Windows at any time before reordering the book. For this simply open the photo book saved on your computer, edit the design, if necessary and place your book in the shopping basket again, complete your order by entering your personal details and selecting the method of payment.

Install the design software from ifolor for Windows/Mac now.

We recommend to you subscribe to the ifolor newsletter so that you are constantly informed about any current discounts from ifolor and do not miss out on any special offers. Subscribe here.

If you would you like to unsubscribe to the ifolor newsletter simply click on the unsubscribe link at the end of the last newsletter that you received from us. Afterwards you will not receive any more newsletters. If you are interested in the ifolor newsletter again later on simply subscribe again.

Once you have sent your order to ifolor pre-processing steps begin immediately. Therefore no more changes can be made. Please make sure that you are happy with your design before sending your order.

In order to guarantee the shortest delivery time possible and consistent high quality ifolor relies on a largely automated production process. This process is started immediately after the order is received. It is therefore not possible to cancel your order.

The ifolor eBook Combi is an extra option that allows you to also display the photo book you created on a tablet or smartphone. As a result you always have your photo book with you and can share your impressions with friends and acquaintances. You can find more information here.

The ifolor eBook Combi is an exclusive additional option which you can get if you created your photobook in the Windows or Mac Designer. In the end of your order you have the chance to order the ifolor ebook combi. You can find more detailed informations here.

If your ifolor eBook is not being displayed correctly, please download the file again using the link in the e-mail that you received from us. You should also make sure that you have enough memory capacity on your device to download the ifolor eBook.

No, the ifolor eBook Combi can only be ordered during the ordering process of the photo book.

You can view how advanced your order is in the ifolor production process by clicking on the this link. For this enter the order number that you received from us by e-mail after you placed your order. Which stage of the production process your order has already reached will then be displayed.  

Generally, you have the option of reordering within 30 days. For this click on the reorder link that you receive from us by e-mail once your order has left our premises. Please note that you cannot change your product design if you are reordering.

On the other hand, you can reorder and even edit photo books that you have created with the downloaded Designer for Mac or Windows at any time before reordering the book. For this simply open the photo book saved on your computer, edit the design, if necessary and place your book in the shopping basket again, complete your order by entering your personal details and selecting the method of payment.

Install the design software from ifolor for Windows/Mac now.

In order to guarantee customers the shortest delivery time possible, ifolor relies on a largely automated production process. Orders are immediately scheduled once they enter the production process in order to optimise the individual production steps and thus save time. In the process, orders are produced in the order that they are received at ifolor. It is therefore not possible to change this production order and give priority to individual orders.

You can find ifolor's current delivery times here. Please note that you have to calculate in another 1-2 working days for postal delivery, in addition to this production time.