Invoice & Payment - Frequently Asked Questions (FAQ)

What payment options do you offer?

1If ordering via the ifolor website, you can pay by invoice, credit card, Twint, PayPal or PostFinance. If you choose to pay by credit card, PayPal or PostFinance, the amount due for the order will only be charged to your account when the order leaves our premises.

Please note that the available payment methods may vary depending on the ordering channel.

Is there a discount for larger quantities?

We will be happy to make you an offer. Please share the following information with us through the contact form:

Ordering party (individual, association, school or company)
Product (e.g.: Deluxe A4 Portrait 36 Pages)
Quantity

What is the payment deadline at ifolor?

The payment period is 30 days.

Is VAT shown on the invoice for my order?

Yes, VAT is shown on every invoice at the applicable national rate.

I have accidentally paid twice. How do I get my money back?

If you have paid twice, please use our contact form to send us your bank details and we will check the incoming payments. If we have received the payment twice, we will be happy to make a return transfer. Please note that return debits to credit cards and PayPal accounts are also made via bank transfer. 

Where can I find my invoice?

You will receive the invoice with the delivery of your order or via e-mail. For partial deliveries, the invoice will be included with the final package. If you have not received an invoice, please use our contact form to notify us of your order number and we will be happy to send you the invoice.

I can’t find my invoice. What can I do?

You will receive the invoice by email or together with the delivery. You must select the invoice type during the ordering process. A postal invoice is subject to a fee, while email delivery is free of charge.
For partial deliveries, the invoice is included in the last package. If you didn’t receive an invoice, please send us your order number via the contact form so we can resend it to you.

How can I pay the new QR invoice?

Since January 2021, ifolor has been sending QR invoices instead of the traditional payment slips. QR invoices can be recognized by the Swiss QR Code, which contains all the necessary information for a convenient, automated, and efficient payment. As the invoice recipient, you have several options to pay the QR invoice:

E-banking
Open your e-banking application, scan the Swiss QR Code using a QR reader or your smartphone camera, and confirm the payment with one click. Manual entry of payment details is still possible.

Mobile banking
Open your mobile banking app, scan the Swiss QR Code using the QR scanner feature, and authorize the payment with a tap.

Post
The QR invoice also works like a traditional payment slip (with payment and receipt sections) and can be paid at the post office counter, via a payment terminal, or sent to your bank in an envelope with a payment order.

If you have further questions about QR invoices, please contact your bank directly.