Photo book Days - 25% until Tuesday*
Photo book Days - 25% until Tuesday*
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Order & Shipping

Unfortunately, it is not possible to cancel an order due to our fully automated production process.
Delivery times vary depending on the product. For more information, click here.
Please note that express deliveries or express production are not possible.
Orders can no longer be amended, brought forward, cancelled or combined once they have been placed. This is because our production process is largely automated. Please refer to our GTCs.

Orders via our website and our software or apps are separate orders and cannot be merged.

Your product is stored in our system for 30 days from the order date. Photo projects can be ordered at a later date through the shipping confirmation (e-mail).

For data protection reasons, photo projects are permanently deleted from our servers 30 days after the order date, and can no longer be reproduced after this time.

If you placed your order using the ifolor Designer and haven’t deleted the projects, you will be able to order your projects again at any time through the ifolor Designer.

Immediately after having received your order, we will automatically send out an order confirmation. If you have not received this, please check your spam folder.

If there is no order confirmation in your spam folder either, please let us know your full address, the product selected and the time you placed the order through our contact form.

Due to the varying production times for individual products and the fully automated production process, it can happen that the order is sent over multiple partial deliveries. Orders can no longer be amended, brought forward, cancelled or combined once they have been placed.
The amount of the shipping costs – including postage, packing and packaging – will be shown in your shopping cart before you confirm your order.

When ordering several products within a single order, the shipping costs for the individual products are added together. A 25% discount on this sum is granted when ordering at least two (2) different products. For five (5) or more products, the total discount increases to 50%.

Please note that for paper photos the shipping costs are only charged once.

Orders cannot be combined. Each order triggers a separate job in the system, regardless of the ordering channel, and they cannot be merged.
Provided the package fits in your mailbox, you do not have to sign for it when you receive it. Larger parcels are handed over personally by the logistics partner and a signature is required. A signature is also required when collecting a parcel from the post office.
Yes, at ifolor it is possible to enter different delivery and billing addresses. You can easily enter a different delivery address during the ordering process. The important thing is that the billing and delivery addresses are in the same country.
No, changing the delivery address is no longer possible after the order has been submitted.
Once the order has been received by ifolor, the automated production process begins immediately to ensure fast delivery. For this reason, the delivery address cannot be changed afterwards.

ifolor works together with the Swiss Post for the dispatch process and with DHL Express Switzerland for bulky goods. The shipping partners deliver your order conveniently to your home or to the delivery address of your choice.
No, specifying a preferred delivery date is not possible.
ifolor, together with its logistics partner, uses a largely automated production and shipping process to ensure the fastest possible delivery. This process does not allow for individual scheduling.
Provided the package fits in your mailbox, you do not have to be at home when your package is delivered. Larger parcels are handed over personally by the logistics partner. If you are not at home when delivery is attempted, a note will be left inviting you to pick up your parcel in person from the post office.

*Valid until 03.06.2025:
Photo books: 25%.
On all digital photos, from 10 cm format: up to 35%.

All prices incl. VAT. Shipping costs apply. Shipping costs are not eligible for discount.