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Order & Shipping

Unfortunately, it is not possible to cancel an order due to our fully automated production process.
Delivery times vary depending on the product. For more information, click here.
Please note that express deliveries or express production are not possible.
Orders can no longer be amended, brought forward, cancelled or combined once they have been placed. This is because our production process is largely automated. Please refer to our GTCs.

Orders via our website and our software or apps are separate orders and cannot be merged.

Your product is stored in our system for 30 days from the order date. Photo projects can be ordered at a later date through the shipping confirmation (e-mail).

For data protection reasons, photo projects are permanently deleted from our servers 30 days after the order date, and can no longer be reproduced after this time.

If you placed your order using the ifolor Designer and haven’t deleted the projects, you will be able to order your projects again at any time through the ifolor Designer.

Immediately after having received your order, we will automatically send out an order confirmation. If you have not received this, please check your spam folder.

If there is no order confirmation in your spam folder either, please let us know your full address, the product selected and the time you placed the order through our contact form.

Due to the varying production times for individual products and the fully automated production process, it can happen that the order is sent over multiple partial deliveries. Orders can no longer be amended, brought forward, cancelled or combined once they have been placed.
The amount of the shipping costs – including postage, packing and packaging – will be shown in your shopping cart before you confirm your order.

When ordering several products within a single order, the shipping costs for the individual products are added together. A 25% discount on this sum is granted when ordering at least two (2) different products. For five (5) or more products, the total discount increases to 50%.

Please note that for paper photos the shipping costs are only charged once.

Orders cannot be combined. Each order triggers a separate job in the system, regardless of the ordering channel, and they cannot be merged.
Provided the package fits in your mailbox, you do not have to sign for it when you receive it. Larger parcels are handed over personally by the logistics partner and a signature is required. A signature is also required when collecting a parcel from the post office.
Yes, at ifolor it is possible to enter different delivery and billing addresses. You can easily enter a different delivery address during the ordering process. The important thing is that the billing and delivery addresses are in the same country.
As long as you have not yet sent your order to ifolor, you can change the delivery address at any time. To do so, simply enter an alternative delivery address during the ordering process.

However, once you have sent the order to ifolor, the automatic production process is initiated immediately to ensure the shortest possible delivery time. It is therefore no longer possible to change the delivery address once an order has been placed.

ifolor works together with the Swiss Post for the dispatch process and with DHL Express Switzerland for bulky goods. The shipping partners deliver your order conveniently to your home or to the delivery address of your choice.
Together with its logistics partner, ifolor will do everything possible to deliver your order as quickly as possible. For this purpose, a largely automated production and delivery process is used, which does not allow delivery on a specifically requested delivery date. If you are not at home at the time of delivery, our logistics partner will leave a delivery note.
Provided the package fits in your mailbox, you do not have to be at home when your package is delivered. Larger parcels are handed over personally by the logistics partner. If you are not at home when delivery is attempted, a note will be left inviting you to pick up your parcel in person from the post office.

*Valid until 06.05.2025:
15% off with a minimum order value of CHF 80.- with the code HEYMAYCH15 on all photo products.
20% off with a minimum order value of CHF 100.- with the code HEYMAYCH2X on all photo products.
25% off with a minimum order value of CHF 120.- with the code HEYMAYCH25 on all photo products.
Gift vouchers excluded.

On all digital photos, from 10 cm format: up to 35%.

All prices incl. VAT. Shipping costs apply. Shipping costs are not eligible for discount.