FAQ

Product design

General

What kind of digital photos can I upload for exposure?

With ifolor you can only upload photos in JPEG format. It is not possible to upload photos in JPEG2000 format. If you are uploading your photos via CD, USB stick or chip you can also upload photos in TIFF and BMP format.

My order using GIF image files does not work. What do I have to do?

With ifolor it is not possible to order a photo in GIF format, but you can convert your image into JPG format in just a few steps. Use a standard image editing application to convert your image (e.g. Windows Paint).

How can I create digital photos and photo products with ifolor?

With ifolor you have the option of ordering digital photos and photo products quickly and conveniently online. Simply go to the ifolor website and start your design.
Alternatively, ifolor offers you the ifolor Designer software for Windows and Mac for the creation and editing of photo books, which you can install on your computer in just a few clicks. In ifolor Designer, besides the many creation and editing options you also enjoy the freedom to design your photo books when you are not connected to the Internet (e.g. on the train) or permanently save them.

In addition, ifolor provides apps for all standard smartphones and tablets with which you can conveniently order digital photos and selected photo products directly from your device.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

When creating my photo product I receive a quality message.

If you receive a warning that your image is not of adequate photo quality please place the image in a smaller photo placeholder or choose a different section.

If a green tick appears when you insert your image then it is an adequate resolution for the desired product. If an orange message appears then your image is just about adequate for the photo resolution requirements. However, the best printing quality can no longer be guaranteed. If a red tick appears this means that the resolution is inadequate for the desired product. Please choose a smaller product format.

Which corrections can I make to my photos?

If you are creating your photo product directly on the ifolor website you have the options of rotating the image, moving, enlarging or minimising the image section and removing red eyes. You also have the option of flipping your images horizontally or vertically and applying an effect (sepia or black and white).


If you are using ifolor Designer for Windows and Mac, there are numerous filter effects and other options available for editing your images.

Install the ifolor Designer for Windows and Mac now: http://www.ifolor.ch/en/designsoftware

Is it possible to change the layout/product while creating a photo product?

With ifolor you have the option of changing the layout/design and number of pages during the entire design process on all devices. It is not possible to change the product, for example the format or type of binding, during the design process.

Use ifolor Designer for Windows and Mac to design your photo books. Ifolor Designer offers you a whole range of different options for customising your photo book.

Install the ifolor Designer for Windows and Mac now: http://www.ifolor.ch/en/designsoftware

Why do photos and photo products (including books, cards, etc.) differ in exposure and print?

Digital photos are exposed using a photochemical process that is based on RGB, while the photo products are made using a CMYK printing process. The different colour spaces may lead to differences in the final result. However, all products are produced in top quality, as it were.

How high does the resolution of my photos have to be for different product formats?

Your photo should have the right resolution for the format so that we can produce your photos and photo products in top quality. The quality of your selected images is automatically checked during design and a quality note is displayed on each image.

If a green tick appears when you insert your image then it is an adequate resolution for the desired product. If an orange message appears then your image is just about adequate for the photo resolution requirements. However, the best printing quality can no longer be guaranteed. If a red tick appears this means that the resolution is inadequate for the desired product. Please choose a smaller product format.

Will my images be placed in the order that I selected when uploading them?

The time required to upload the images may vary depending on the size of the images. The website recognises in which order you clicked the images for uploading and your images are displayed in this order.

We recommend that you wait until all your images have uploaded before creating your photo product.

Does the website/ifolor Designer recognise whether the image is portrait or landscape format?

Your uploaded images are placed in the pre-designed page template.  We therefore ask you to check the selected image sections. You can adapt the layout and image section by clicking on the image in the editing window which then opens.

How long does it take on average for my photo product to arrive at ifolor via the Internet?

How long it takes for your photo product to be sent to the ifolor server depends on the type of product and also specifically on the size of your images and your computer's speed. Normally, it does not take longer than a few minutes to send though.

Photo books

Can I change the number of pages and photo book cover during the design process?

It is possible to change the number of pages and photo book cover at any time during the design process. The variety of design templates may vary depending on the device.

What do I have to do if I want to create a photo book?

With ifolor you have the option of ordering digital photos and photo products quickly and conveniently online. Simply go to the ifolor website and start your design.
Alternatively, ifolor offers you the ifolor Designer software for Windows and Mac for the creation and editing of photo books, which you can install on your computer in just a few clicks. In ifolor Designer, besides the many creation and editing options you also enjoy the freedom to design your photo books when you are not connected to the Internet (e.g. on the train) or permanently save them.

In addition, ifolor provides apps for all standard smartphones and tablets with which you can conveniently order digital photos and selected photo products directly from your device.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

What are the advantages of ifolor Designer for Windows and Mac compared to designing photo books online on the website?

The downloaded ifolor Designer for Windows and Mac offers you a number of additional design options (templates, filter effects, etc.) for creating photo books. In addition, with ifolor Designer you also have the freedom of creating your photo books when you are not connected to the Internet (e.g. on the train, when travelling).


Another advantage is that the photo book you created is saved on your hard drive. You can access the photo book again and edit, add to and reorder it at any time.

How can I open an existing photo book?

You can open and edit your saved photo books at any time. When you open ifolor Designer, a dialogue is displayed at the start that asks whether you would like to continue working on a saved photo book or start a new photo book. Once you have selected a saved photo book you can continue editing this straight away.

If you are using the ifolor website to create your photo book, log on and find your photo book under "Saved products". The photo book is saved on the website for 14 days from the time it was last edited.

How can I continue working on my photo book on another computer?

If you have created your photo book using ifolor Designer for Windows or Mac, you can continue editing it on another computer. It is best to save your photo book on a USB stick. As a result you have the option of editing your photo book on any other computer on which ifolor Designer is installed, even without connecting to the Internet. Please note that it is not possible to change from Windows to Mac or vice versa.

If you are using the ifolor website to create your photo book, log on and find your photo book under "Saved products". The photo book is saved on the website for 14 days from the time it was last edited. 

I have created my photo book online, how can I open it?

If you are using the ifolor website to create your photo book, log on and find your photo book under "Saved products".

We recommend using ifolor Designer for Windows and Mac to design your photo books. This offers you many more design options as well as the editing of your photo book, even if you are not connected to the Internet. You can save your finished photo book on your computer or on a USB stick and it is available at any time for you to edit and (re)order.

Can photo books also be ordered by CD?

Once you have finished your photo book, place it in your shopping basket as usual. During the order process select the "Order photo book by CD" option. Then send the appropriate CD to the address provided.

Photo gifts

What do I have to do if I want to create a photo gift?

With ifolor you have the option of ordering photo gifts quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of photo gifts directly on your tablet.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

Photo greeting cards

What do I have to do if I want to create photo greeting cards?

With ifolor you have the option of ordering photo greeting cards quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of photo greeting cards directly on your tablet.


This is how it works: http://www.ifolor.ch/en/design_a_photo_product

Photo calendar

What do I have to do if I want to create a photo calendar?

With ifolor you have the option of ordering photo calendars quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of photo calendars directly on your tablet.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

Wall decorations

What do I have to do if I want to create a wall decoration?

With ifolor you have the option of ordering wall decorations quickly and conveniently online. Simply go to the ifolor website and start your design.

Ifolor also offers you an iPad app with which you can conveniently design a selection of wall decorations directly on your tablet.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

Digital photos

Can I develop digital grey scale images (black and white)?

Yes, as long as the image is kept in sRGB mode.

Why are my digital photos different sizes?

The format of your digital photos is defined by the aspect ratio that the photos were taken in. You can see how the image lengths vary exactly from the list at: http://www.ifolor.ch/en/photos/digitalphotos

What happens if an image has a different aspect ratio when I'm ordering digital photos (white margins)?

The image length of digital photos is variable and is defined by the aspect ratio that the photos were taken in. The uploaded images are adjusted accordingly to the selected height and are given a white margin, if necessary. You can find more detailed information about variable image lengths from the list at: http://www.ifolor.ch/en/photos/digitalphotos

Is it possible to add text to a photo's margin when ordering digital photos?

We recommend leaving a gap between text and the photo margin as roughly 3% of the image height and width is lost during the digital photo production process.

If I am ordering photos by CD, what properties does the CD have to have?

A non-reusable CD should be used for ordering by CD to be possible with ifolor. Simply burn your data onto the CD and follow the instructions at: http://www.ifolor.ch/en/ordering_digital_photos

What do I have to do if I want to order digital photos?

With ifolor you have the option of ordering digital photos quickly and conveniently online. Simply go to the ifolor website and start your design.


Ifolor also provides apps for all standard smartphones and tablets with which you can conveniently order digital photos directly from your device.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

Device options

Where can I download different ifolor Designer software and apps?

You can find all ifolor downloads at: http://www.ifolor.ch/en/downloads. You can also find all ifolor apps in your device's app store.

I cannot download ifolor Designer for Windows and Mac. What should I do?

If you are having problems downloading ifolor Designer for Windows and Mac, please make sure that you have carried out all operating system updates on your device and you have the latest versions of the applications. Then restart your computer and try to download ifolor Designer again.

If it still is not possible to download the ifolor design software after this, please contact our customer service.

How can I uninstall ifolor Designer?

To remove ifolor Designer from your computer, please proceed as follows:


Windows:
1. Click on Start > Settings > Control panel
2. Double click on "Software".
3. Click on "ifolor Designer" in the list.
4. Click on "Remove" and then on "Yes" and "Finish".


Mac:
1. Select the "ifolor Designer" application in the "Applications" folder.
2. Right click on the symbol for ifolor Designer and choose "Put in Trash".

Ifolor Designer has been successfully removed from your computer once you have completed these steps.

How can I uninstall the ifolor app?

To remove the ifolor app from your smartphone / tablet, please proceed as follows:

ifolor iPhone app/ifolor iPad app
1. Touch and hold down the ifolor app until it starts wobbling.
2. Click on the X symbol to remove the app.

ifolor Android app:
1. Go to "My Downloads" in the "Market".
2. Click on the ifolor Android app and choose Uninstall.

ifolor Windows Phone app / ifolor Windows 8 app:
1. Search for the ifolor app in the start menu
2. Right click on the symbol for the ifolor app and choose "Uninstall" on the line that appears. Once you have confirmed this, the app is deleted.

The ifolor app has been successfully removed from your device once you have completed these steps.

I cannot send my order to ifolor. Why not?

Check whether you have installed the latest version of ifolor Designer / the ifolor app. If this is not the case, install the latest version on your device. Then please restart your device.

Another option is to uninstall and reinstall ifolor Designer / the ifolor app. Please make sure that you have saved your projects before you uninstall it. It is recommended that you save projects in the ifolor apps using the "ifunbox" program.

The firewall is blocking the ifolor photo book program, what can I do?

Firewalls are sometimes set a bit too restrictively, you should therefore release the rights for ifolor Designer. Ifolor Designer does not pose any risks at all for your computer so you can trust the program without any concerns and authorise it. For this open your firewall program and place ifolor Designer on the list of trusted programs. Afterwards, you will be able to use all the ifolor Designer options without any restrictions.

Where can I look to see which security settings are activated on my computer?

Open Settings in your browser to look at your web browser's security settings. You will find the relevant settings under the Security heading. Please note that you should make your settings as strict as possible to protect against any unwanted security attacks.

Online registration

Changing the online registration

How can I change my e-mail address?

If you are using a new e-mail address for your order on the ifolor website, please register again.

How can I change my password, or I have forgotten my password, what can I do?

Click on "Forgotten password" online on the login page where you can enter your e-mail and password. You will shortly be sent a link by e-mail with which you can reset your password. Simply click on the link in the e-mail sent to you and follow the instructions.

Why do you need my telephone number for the order process?

Having your telephone number makes it easier for us or our logistics partners to contact you if there are any questions about your order or problems delivering your package.

I'm having problems logging in / am stuck on the website. What do I have to do?

If you can no longer remember your password and/or username correctly click on the "Forgotten password" button on the login page. You will immediately be sent an e-mail that contains a link taking you to a page where you can easily change your password.

How can I subscribe or unsubscribe to the ifolor newsletter?

We recommend you subscribe to the ifolor newsletter so that you are constantly informed about any current discounts from ifolor and do not miss out on any special offers. Subscribe at: http://www.ifolor.ch/en/newsletter.


If you would you like to unsubscribe to the ifolor newsletter simply click on the unsubscribe link at the end of the last newsletter that you received from us. Afterwards you will not receive any more newsletters. If you are interested in the ifolor newsletter again later on simply subscribe again.

Delivery

Delivery time

How long does it take for me to receive my digital photos/photo products?

You can find ifolor's current delivery times at: http://www.ifolor.ch/en/delivery_times.

Can you produce my order faster?

In order to guarantee customers the shortest delivery time possible, ifolor relies on a largely automated production process. Orders are fed into the production process immediately after receipt to save valuable time. In the process, orders are produced in the order that they are received at ifolor. It is therefore not possible to change this production order.

Shipping

How high are the shipping costs?

Your order's shipping costs are calculated accurately according to the weight of your order package. Thanks to this transparent calculation system for shipping costs we can guarantee you that we only charge you for those shipping costs that your package actually incurs.

Calculation example:
1 photo book Deluxe A4, 36 pages + 2 photo mugs = CHF 9.60 shipping costs
2 wall calendars A3 + 1 photo canvas 20 x 30 cm + 2 photo books Deluxe A5, 26 pages = CHF 15.52 shipping costs 

Do I have to sign for delivery of my order?

As long as the package fits in your letterbox, you do not have to sign for delivery. Larger packages are handed over personally by a logistics partner and a signature is required. A signature is also required if you collect the package from the post office.

Which shipping partners does ifolor work with? Who delivers the packages?

Ifolor works together with Swiss Post for the shipping process. Swiss Post delivers your order conveniently to your home or to a delivery address supplied by you.

Can I give a request delivery date for ifolor to send my package to me?

Together with our logistics partner, ifolor does everything possible to deliver your order as quickly as possible. For this a largely automated production and delivery process is used which does not allow for delivery on a specified delivery date. If you are not at home when your order is delivered, our logistics partner will leave behind a notification.

Can I send photo products to my friends and relatives?

Yes, with ifolor it is possible to give different delivery and billing addresses. You can simply enter a different delivery address during the order process.

Can I still change the delivery address for my order?

You can change the delivery address at any time if you have not sent your order to ifolor yet. Simply enter an alternative delivery address during the order process.


However, as soon as you have sent the order to ifolor, the automatic production process is immediately started to ensure the shortest delivery time possible. It is therefore not possible to change the delivery address from this time onwards.

Do I have to be at home to receive my delivery?

You do not have to be at home when your package is delivered if it fits in your letterbox. The logistics partner has to personally hand over any larger packages. If you are not at home when they attempt to deliver your order, a collection notice will be left telling you in which post office you can personally pick up your package.

Payment

Payment methods

How can I pay?

While ordering on the ifolor website you have the following payment options for your order: by invoice, by credit card, PayPal or Postfinance. If you are paying by credit card, PayPal or Postfinance the amount due for your order is only debited once the order leaves our premises.

Please note that the available payment methods may differ on different devices. 

An error occurred during the order process when paying for my order, how can I pay for my order?

If you chose the payment method credit card, PayPal or Postfinance and a problem occurred during the payment process we will contact you regarding payment. However, despite these difficulties the production process starts immediately after payment.

Is VAT shown on the invoice for my order?

Yes, VAT is shown at the applicable national tax rate on every invoice.

Voucher codes

Where can I enter my voucher code?

You can enter and redeem the voucher code easily during the order process.

What can I do if I have forgotten to enter my voucher code?

Discounts cannot be made afterwards. We recommend that you keep hold of your voucher code and redeem it with your next order. Please note the voucher's validity terms.

My voucher code does not work.

Please check beforehand whether the voucher code is still valid. You should also check beforehand whether the voucher code applies to your selected product category and if any possible minimum order amount has been reached. If all the criteria have been met please contact our customer service and we will check whether the voucher code is applicable for you.

Gift vouchers

How can I redeem my gift voucher?

You can redeem gift vouchers easily during the order process. The amount due is immediately deducted and the new invoice total is displayed.

How can I combine a discount with a gift voucher?

It is not possible to combine a discount with a gift voucher. We recommend that you keep hold of your voucher code and redeem it with your next order.

Discounts

Do you have discounts for large orders?

Please contact our customer service for discounts off large orders (from 50 items/sets of the same product).

Can I combine several discounts?

It is not possible to combine several discounts. We recommend that you keep hold of any remaining voucher codes and redeem them with your next order.

Unfortunately I missed the last special offer. Can I still benefit from the special offer?

No, no discounts are given afterwards. We recommend you subscribe to the ifolor newsletter so that you are constantly informed about any current discounts from ifolor and do not miss out on any special offers from now on: http://www.ifolor.ch/en/newsletter

My order

Shopping basket

How can I order digital photos and photo products from ifolor?

With ifolor you have the option of ordering digital photos and photo products quickly and conveniently online. For this simply go to the ifolor website, choose the product you want and start creating and editing.
Alternatively, ifolor offers you the ifolor Designer software for Windows and Mac for the creation and editing of photo books, which you can install on your computer in just a few clicks. In ifolor Designer, besides the many creation and editing options you also enjoy the freedom to design your photo books when you are not connected to the Internet (e.g. on the train) or permanently save them to your own computer.


In addition, ifolor provides apps for all standard smartphones and tablets with which you can conveniently order digital photos directly from your device.

This is how it works: http://www.ifolor.ch/en/design_a_photo_product

Which device can I use to order which products from ifolor?

With ifolor you have the option of ordering digital photos and individually designed photo products from a variety of devices. You can find which products can be ordered from which device by clicking on the following link: http://www.ifolor.ch/en/design_a_photo_product

How can I access my shopping basket without placing a new order?

To view the products you have already designed in your shopping basket, click on the "Shopping basket" button. A summary of the photo products you have already completed is shown. You have the option of creating more products or completing the order.

How do I remove a product from my shopping basket?

Click on the "Shopping basket" button and you will then be shown a summary of the photo products you have already created. You have the option there of removing individual photo products from the shopping basket. For this click on the X symbol next to the product and it will be deleted.

Can I order different products at the same time?

Yes, it is possible to order different products at the same time. Proceed as follows for this:

 

1. Create your first photo product and place it in the shopping basket.

 

2. Once the shopping basket has been shown click on the next product category that you are interested in and create your next product there.

 

3. Place the designed photo product in the shopping basket again: if you would like to create more products repeat step 1 and 2, otherwise click on the "Next" button in the shopping basket.

 

4. In the next step you can view a summary of your order and if you are happy with it you can complete the order process.

Please note that the product selection differs depending on the device being used (e.g. website, software, iPad, etc.). You can only put together a shopping basket with the products available on the respective device. You can find which products can be ordered from where here: http://www.ifolor.ch/en/how_it_works

What do I have to do if my address is not accepted?

First of all check the information that you have entered. Your e-mail address must have an @ in it, for instance. Please also check whether your postcode has the right amount of numbers. Your address will then be automatically checked by our system. If there are any errors, a dialogue box will open with a suggestion for correction. Please check the correction that is suggested.

Please note that it is not possible to give a postbox as a delivery address.

If your address is still not accepted please contact our customer service.

Can I reorder photo products?

Generally, you have the option of reordering within 30 days. For this click on the reorder link that you receive from us by e-mail once your order has left our premises.


Please note that you cannot change your product design if you are reordering. On the other hand, you can reorder and even edit photo books that you have created with the downloaded Designer for Mac or Windows at any time before reordering the book. For this simply open the photo book saved on your computer, edit the design, if necessary and place your book in the shopping basket again, complete your order by entering your personal details and selecting the method of payment.

Install the design software from ifolor for Windows/Mac now: http://www.ifolor.ch/en/designsoftware

How can I subscribe or unsubscribe to the ifolor newsletter?

We recommend to you subscribe to the ifolor newsletter so that you are constantly informed about any current discounts from ifolor and do not miss out on any special offers. Subscribe at: http://www.ifolor.ch/en/newsletter.


If you would you like to unsubscribe to the ifolor newsletter simply click on the unsubscribe link at the end of the last newsletter that you received from us. Afterwards you will not receive any more newsletters. If you are interested in the ifolor newsletter again later on simply subscribe again.

Cancelling / changing after placing an order

Can I still change the product design after I have placed the order?

Once you have sent your order to ifolor pre-processing steps begin immediately. Therefore no more changes can be made. Please make sure that you are happy with your design before sending your order.

Can I cancel my order?

In order to guarantee the shortest delivery time possible and consistent high quality ifolor relies on a largely automated production process. This process is started immediately after the order is received. It is therefore not possible to cancel your order.

ifolor eBook Combi

What is the ifolor eBook Combi?

The ifolor eBook Combi is an extra option that allows you to also display the photo book you created on a tablet or smartphone. As a result you always have your photo book with you and can share your impressions with friends and acquaintances. You can find more information at: http://www.ifolor.ch/en/ifolor_ebook_combi

How can I order the ifolor eBook Combi?

Die ifolor eBook Combi ist eine exklusive Zusatzoption, die Ihnen zur Verfügung steht, wenn Sie Ihr Fotobuch mit dem heruntergeladenen ifolor Designer für Windows oder Mac gestaltet haben. Während des Bestellprozesses haben Sie die Möglichkeit, die ifolor eBook Combi zu bestellen. Weitere Informationen unter: http://www.ifolor.ch/ifolor_ebook_combi

The ifolor eBook is not being displayed. What can I do?

If your ifolor eBook is not being displayed correctly, please download the file again using the link in the e-mail that you received from us. You should also make sure that you have enough memory capacity on your device to download the ifolor eBook.

Can I order the ifolor  eBook Combi afterwards?

No, the ifolor eBook Combi can only be ordered during the ordering process of the photo book.

Order status

How can I check my order status?

You can view how advanced your order is in the ifolor production process by clicking on the following link: http://www.ifolor.ch/en/order_tracking. For this enter the order number that you received from us by e-mail after you placed your order. Which stage of the production process your order has already reached will then be displayed. 

How can I reorder photo products?

Generally, you have the option of reordering within 30 days. For this click on the reorder link that you receive from us by e-mail once your order has left our premises. Please note that you cannot change your product design if you are reordering.

 

On the other hand, you can reorder and even edit photo books that you have created with the downloaded Designer for Mac or Windows at any time before reordering the book. For this simply open the photo book saved on your computer, edit the design, if necessary and place your book in the shopping basket again, complete your order by entering your personal details and selecting the method of payment.

Install the design software from ifolor for Windows/Mac now: http://www.ifolor.ch/en/designsoftware

Can you produce my order faster?

In order to guarantee customers the shortest delivery time possible, ifolor relies on a largely automated production process. Orders are immediately scheduled once they enter the production process in order to optimise the individual production steps and thus save time. In the process, orders are produced in the order that they are received at ifolor. It is therefore not possible to change this production order and give priority to individual orders.

How long will it take for my order to be delivered?

You can find ifolor's current delivery times at: http://www.ifolor.ch/en/delivery_times. Please note that you have to calculate in another 1-2 working days for postal delivery, in addition to this production time. 

Complaints

Faulty products

What do I have to do if my order has design errors?

While you are designing your photo products you have the opportunity to check your design in the preview function. During the production process at ifolor, photo products are produced accurately according to this preview using high-quality processes. If some errors have crept into the design that were visible in the preview, the product is considered to be a success from ifolor's perspective.

What do I have to do if my product has not been produced according to the preview (e.g. has empty pages, ink blots, etc.)?

If you receive a damaged product from us we make every effort to settle the matter quickly and fairly. We need some information from you about the production faults to be able to process your complaint. You can find more information at: http://www.ifolor.ch/en/complaint

My product is damaged. What do I have to do?

If you receive a damaged product from us we make every effort to settle the matter quickly and fairly. We need some information from you about the damage to be able to process your complaint quickly. You can find more information at: http://www.ifolor.ch/en/complaint

Why do you have to return products worth more than CHF 100.- in the event of a complaint?

If products worth more than CHF 100.- have been damaged with your order, we ask you to return these products to us to process the complaint. We constantly strive to deliver our customer orders in top quality. However, if faulty products have been supplied we sincerely regret this and would like to avoid this in future. We need the returned product to analyse the cause of the error and improve our processes.

You can find more information at: http://www.ifolor.ch/en/complaint


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