The ifolor satisfaction guarantee

Our most important goal: your satisfaction

We guarantee your satisfaction.

Your satisfaction is our most important goal. We work for this day in day out which is why we guarantee: if you are unhappy with your photo product, we will give you a new one. Without any ifs and buts.

All the information about the ifolor satisfaction guarantee
  • You can claim the satisfaction guarantee for every photo product within 21 days of receipt if you do not like it.
  • If the photo product is accepted for the satisfaction guarantee you will receive a new copy of the relevant photo product.
  • The ifolor satisfaction guarantee applies to all ifolor photo products.
  • The satisfaction guarantee can be claimed once for any ordered photo product.
  • The rejected photo product must be returned to ifolor so that the satisfaction guarantee can come into force.
  • Once it has been approved by our customer service, you simply order your photo product again within 21 days.
  • The scope of the photo product may not be changed in the process (e.g. same number of pages with a photo book).
  • The warranty covered in section 8 of the GTCs (www.ifolor.ch/en/gtc) remains unaffected by the satisfaction guarantee.

I am not happy with my photo product, what do I have to do?

You can really easily redeem the ifolor satisfaction guarantee: download the form, fill it in and return your photo product to us. We take over from there.

Downloading the form

Download the “Satisfaction guarantee” form here and fill it in.

You can find the return label and information about how to proceed on the form.

Returning the photo product

Separate the return label from the form and stick it on the front of the photo product packaging.

Then add your photo product in at the nearest post office. For the costs of returning the photo product you will receive a credit.

We will get in touch with you

Once the photo product has been received, our customer service will get
in touch with you directly: with all the necessary information regarding the
reproduction of your photo product.

Downloading the satisfaction guarantee form

Please download the form for the ifolor satisfaction guarantee here. We recommend using the free Acrobat Reader to display it, which you can download here.

More about ifolor quality

Our first and top priority: impressed customers. You can find out more about our understanding of quality here.

Quality

ifolor stands for certified top quality – made in Switzerland. You can find out everything about our quality certificates here.

Find out more

About us

We have been providing you with “photos forever” since 1961. From coloured photos to customised photo products and innovative software solutions: you can find out more about our history here.

Find out more

Test results

We focus on quality – with award-winning success: we receive awards for first-class value for money and top quality time and time again.

Find out more