Your satisfaction is our most important goal. We work for this day in day out which is why we guarantee: if you are unhappy with your photo product, we will give you a new one. Without any ifs and buts.

All the information about the ifolor satisfaction guarantee
  • You can claim the satisfaction guarantee for every photo product within 21 days of receipt if you do not like it.
  • If the photo product is accepted for the satisfaction guarantee you will receive a new copy of the relevant photo product.
  • The ifolor satisfaction guarantee applies to all ifolor photo products.
  • The satisfaction guarantee can be claimed once for any ordered photo product.
  • The rejected photo product must be returned to ifolor so that the satisfaction guarantee can come into force.
  • Once it has been approved by our customer service, you simply order your photo product again within 21 days.
  • The scope of the photo product may not be changed in the process (e.g. same number of pages with a photo book).
  • The warranty covered in section 8 of the GTCs (www.ifolor.ch/en/gtc) remains unaffected by the satisfaction guarantee.

Instructions

You can really easily redeem the ifolor satisfaction guarantee: download the form, fill it in and return your photo product to us. We take over from there.

Download the form

Enclose the form and invoice with your photo product and package up the photo product.
(If possible in the original packaging please).

Book collection at pick@home

Book free collection for your photo product with the Swiss post office's pick@home service.

We will get in touch with you

Once the photo product has been received, our customer service will get in touch with you directly regarding the reproduction of your photo product.

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