Send a free postcard directly – Find out more

We’re satisfied only if you are

We love coming to work every day, where we help your photos bring you even more joy. However, if one of our photo products fails to float your boat, we’ll send you a new one. After all, we’re satisfied only if you are.

The conditions of the guarantee, explained step by step

Our satisfaction guarantee applies to all ifolor photo products. If a product you ordered from us contains a design fault or a production error, we replace it free of charge, without quibble. We hope you understand that we cannot issue refunds under this guarantee.

Our satisfaction guarantee applies in the following situations:

  • Design flaw or typo
  • Wrong image has been used
  • Resolution of the image is too low
  • Production error
  • Duplicate order due to software error
  • Production fault has occurred due to software error


We're an open book when it comes to transparency.
Our satisfaction guarantee does not apply in the following situations:

  • Duplicate order has been placed
  • You have placed an order for the wrong format
  • You have placed an order for the wrong product and/or wrong product characteristics
  • Special offer, discount code or voucher has been used
Information you need to know and bear in mind

You can make a claim under our satisfaction guarantee once per photo product ordered, with the exception of production-related issues and damage caused by us.

If you would like to take advantage of our satisfaction guarantee, please send your photo product back to ifolor. To do this, you can make use of the easy pick@home service (https://www.ifolor.ch/en/customer-service/pickathome), at no cost to you. We cannot cover the cost of returning items via other methods; thank you for your understanding.

If your photo product meets the conditions of the guarantee, you will receive a new version of the product in question. Please note that it is not possible to change the type, scope and dimensions of the product. If your photo product does not meet the conditions of the guarantee, we will send the original product back to you.

All the packaging we use has been checked and approved by Swiss Post. As a result, please get in touch with Swiss Post directly within seven days of any damage occurring during transit. Information on this can be found at https://www.post.ch/en/sending-parcels/damage-or-loss.

The conditions and the warranty stated under items 4 and 8 in our GTCs (https://www.ifolor.ch/en/gtc) are not affected by the satisfaction guarantee.

Get your new photo product in three easy steps

You can really easily redeem the ifolor satisfaction guarantee: download the form, fill it in and return your photo product to us. We take over from there.

Fill out the returns form

Download the returns form and fill it out. Enclose the form and your invoice when packing up your photo product (in the original packaging, if possible).

Book collection via pick@home

Book Swiss Post’s pick@home service to have your photo product collected at no cost to you.

We will receive the product and get in touch

Our customer service team will get in touch when we receive your photo product.